Utilising Insight Journalism for Community Technology

September 29, 2015
Mark Lochrie

Authors: Paul Egglestone, John Mills, Nick Taylor, David M. Frohlich, Justin Marshall, Jon Rogers, Alicia Blum-Ross, Mike Shorter, Patrick Olivier
Abstract: We describe the process of insight journalism, in which local amateur journalists were used to generate unique insights into the digital needs of a community. We position this as a means for communities to represent themselves to designers, both as a method of designing community technologies and as a first step towards supporting innovation at a local level. To demonstrate insight journalism, we present two case studies of community technologies that were directly inspired, informed and evaluated by journalistic content. Based on this experience, we evaluate the role that insight journalism can play in designing for communities, the particular characteristics that it lends to the design process and how it might be employed to support sustainable community innovation.

Where: CHI 2014
Publication date: 26/04/2014
Proceedings: http://chi2014.acm.org/
Document: pdf