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Finding “Real People”: Trust and Diversity in the Interface between Professional and Citizen Journalists

July 29, 2015

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Authors: Paul Egglestone
Abstract: The increase of social media and web blogs has enabled a
new generation of citizen journalism, providing new
perspectives into local communities. However traditional
news organisations are currently struggling to incorporate
this new form of journalism into their existing
organisational workflow and as a result are potentially
neglecting community perspectives. We explore the current
issues faced by professional journalists when searching for
reliable and reputable local news sources as well as the
perceived role of citizen journalists within a large news
organisation. We present an analysis from 10 interviews
with professional journalists from a national news
organisation. From this analysis we present a set of design
implications for building systems that support interaction
between citizen and professional journalists in order to
encourage participatory news production and diversify
national news perspectives.

Where: CHI 2014
Publication date: 26/04/2014
Document: pdf